Hikvision
Monthly Support Report & Incident Log
Detailed support & incident report (remote/onsite calls, health check status, incidents resolved).
Non-returnable
SKU - TS-REPORT
R199.00
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Product Details
- Remote & Onsite Call Tracking – Logs of all support interactions.
- System Health Checks – Status updates on devices, workstations, and software.
- Incident Logging – Detailed record of issues reported and their severity.
- Resolution Documentation – Steps taken to resolve incidents and prevent recurrence.
- Trend Analysis – Identify recurring problems and potential risks.
- Performance Metrics – Track uptime, response times, and service effectiveness.
- Actionable Insights – Recommendations for maintenance, upgrades, or preventive measures.
Specifications
- TermPer Hour